Networking Remote Field Service Engineer (L1)

Overview

The Networking Remote Field Service Engineer (L1) is an entry-level engineering role responsible for providing professional remote technical support to clients by identifying and resolving technical incidents and problems.

In Short

• Entry-level role focused on remote technical support.
• Responsible for resolving technical incidents and problems.
• Maintains support processes and ensures compliance with procedures.
• Uses service assurance software to diagnose and investigate issues.
• Documents and closes resolved incidents accurately.
• Works collaboratively with clients and stakeholders.
• Entry-level knowledge of networking technologies required.
• Remote working environment.
• Opportunities for growth and development.
• Part of a global team committed to innovation.

Requirements

• Bachelor's degree in Information Technology or related field.
• Entry-level experience in networking technologies.
• Experience in technical support and troubleshooting.
• Knowledge of vendor technologies such as Cisco and Juniper.
• Ability to work under pressure and adapt to changing circumstances.
• Strong communication skills across diverse cultures.
• Associate level certification in networking technologies preferred.
• Ability to maintain a positive client experience.
• Active listening and problem-solving skills.
• Experience in remote support is an advantage.

Benefits

• Join a global leader in technology services.
• Work in a diverse and inclusive environment.
• Opportunities for career growth and development.
• Access to training and certification programs.
• Be part of innovative projects and initiatives.
• Competitive compensation and benefits package.
• Work remotely with a flexible schedule.
• Contribute to meaningful projects that impact society.
• Engage with a global team of experts.
• Participate in a culture that values innovation.