Collaboration Remote Field Service Engineer (L1)

Overview

The Collaboration Remote Field Service Engineer (L1) is an entry-level engineering role focused on providing professional remote technical support to clients, ensuring effective resolution of technical incidents and maintaining service level agreements.

In Short

• Entry-level role in remote technical support
• Identify and resolve technical incidents
• Maintain service level agreements (SLA)
• Utilize service assurance software for diagnostics
• Document incidents and maintain accurate records
• Provide feedback and updates to clients
• Collaborate with stakeholders for problem resolution
• Entry-level knowledge of collaboration technologies
• Degree in Information Technology or related field
• Hybrid working environment

Requirements

• Ability to communicate across cultures
• Strong planning and organization skills
• Experience in client-facing roles
• Entry-level knowledge of Cisco and Microsoft technologies
• Experience in troubleshooting and technical support
• Ability to work under pressure
• Active listening and problem-solving skills
• Adaptability to changing circumstances
• Entry-level experience in VOIP and IP Telephony
• Associate level certification in collaboration technologies

Benefits

• Diverse and inclusive workplace
• Opportunities for growth and career development
• Global employer with a commitment to innovation
• Access to advanced technologies and resources
• Supportive team environment
• Flexible working arrangements
• Comprehensive training and onboarding
• Participation in global projects
• Competitive compensation package
• Commitment to employee well-being