AI QA Specialist - Remote

Overview

We are seeking an AI Support QA Specialist to raise the quality bar for Notion’s AI-powered support. You’ll run systematic QA on our AI chat and email experiences and accelerate validation for our AutoQA system so quality metrics remain accurate before and after launch.

In Short

• Perform routine, structured QA reviews of AI support interactions across chat and email.
• Validate and improve AutoQA scoring and metrics.
• Translate QA findings into recommendations for conversational design.
• Partner with User Operations and CX leadership.
• Monitor and report on trends and opportunities for automation.
• Weekly QA reviews and reporting on AI interactions.
• Clear documentation of QA findings.
• Support for an internal QA Ambassador program.
• Identify process gaps and opportunities for review.

Requirements

• Experience in Customer Experience as a Product or QA Specialist.
• Ability to analyze support interactions critically.
• Strong written communication skills.
• Organized and able to work independently.
• Collaborative partner across CX, Ops, and vendor teams.

Benefits

• Remote-friendly contract role.
• Potential for extension beyond 6 months.
• Flexible hours (30-40 hours/week).