Patient Contact Center Representative - Billing Specialist - Remote

Overview

The Patient Contact Center Representative - Billing Specialist is responsible for managing patient billing inquiries and collection activities in a high-volume call center environment, ensuring efficient and courteous service.

In Short

• Handle incoming and outgoing patient calls regarding billing inquiries.
• Document and code all work performed accurately.
• Conduct collection activities on outstanding patient balances.
• Research and resolve patient complaints in a timely manner.
• Maintain knowledge of revenue cycle functions and insurance billing.
• Exceed quality and productivity performance standards.
• Provide excellent customer service while remaining calm under pressure.
• Participate in team meetings and contribute positively to team dynamics.
• Adapt to changes in organizational and technological environments.
• Assist with various administrative tasks as assigned.

Requirements

• High School Diploma or GED required.
• Minimum of one year of experience in collections or customer service.
• Strong communication and problem-solving skills.
• Proficiency in using computers and relevant software.
• Ability to work independently and manage time effectively.
• Excellent attention to detail.
• Knowledge of health insurance and billing processes preferred.
• Ability to handle stressful situations with professionalism.
• Two years of college or business school education preferred.
• Experience in a call center environment is a plus.

Benefits

• Opportunity for professional growth and development.
• Supportive team environment.
• Comprehensive health benefits.
• Flexible work hours.
• Participation in team-building activities.
• Access to training programs.
• Equal opportunity employer.
• Contributions to community health initiatives.
• Work-life balance support.
• Employee recognition programs.