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Customer Services Architect - Remote

Posted 1 week ago

Overview

The Customer Services Architect role focuses on providing customer service across various domains, including technical support and network design, while enhancing customer satisfaction and generating revenue.

In Short

  • Cover customer service in technical support and account support.
  • Engage in operations, maintenance, and network design.
  • Focus on the development of end-to-end solution architecture.
  • Work collaboratively with customer teams.
  • Define architecture including integration design.
  • Optimize and maintain customer solutions.
  • Generate revenue through effective service planning.
  • Ensure customer satisfaction through quality service delivery.
  • Participate in the deployment and transformation phases.
  • Contribute to the specification of products and services.

Requirements

  • Experience in customer service roles.
  • Strong technical support skills.
  • Knowledge of network design and integration.
  • Ability to develop solution architecture.
  • Excellent communication and teamwork skills.
  • Problem-solving and analytical skills.
  • Experience in operations and maintenance.
  • Capability to manage multiple projects.
  • Familiarity with revenue generation strategies.
  • Understanding of customer satisfaction metrics.

Benefits

  • Opportunity to work remotely.
  • Collaborative work environment.
  • Professional development opportunities.
  • Competitive salary and benefits.
  • Flexible working hours.
  • Access to the latest technologies.
  • Supportive team culture.
  • Focus on work-life balance.
  • Engagement in meaningful projects.
  • Involvement in customer success initiatives.

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