Customer Services Architect - Remote

Overview

The Customer Services Architect role focuses on providing customer service across various domains, including technical support and network design, while enhancing customer satisfaction and generating revenue.

In Short

• Cover customer service in technical support and account support.
• Engage in operations, maintenance, and network design.
• Focus on the development of end-to-end solution architecture.
• Work collaboratively with customer teams.
• Define architecture including integration design.
• Optimize and maintain customer solutions.
• Generate revenue through effective service planning.
• Ensure customer satisfaction through quality service delivery.
• Participate in the deployment and transformation phases.
• Contribute to the specification of products and services.

Requirements

• Experience in customer service roles.
• Strong technical support skills.
• Knowledge of network design and integration.
• Ability to develop solution architecture.
• Excellent communication and teamwork skills.
• Problem-solving and analytical skills.
• Experience in operations and maintenance.
• Capability to manage multiple projects.
• Familiarity with revenue generation strategies.
• Understanding of customer satisfaction metrics.

Benefits

• Opportunity to work remotely.
• Collaborative work environment.
• Professional development opportunities.
• Competitive salary and benefits.
• Flexible working hours.
• Access to the latest technologies.
• Supportive team culture.
• Focus on work-life balance.
• Engagement in meaningful projects.
• Involvement in customer success initiatives.