Customer Service Network Design and Optimization Specialist - Remote

Overview

This role involves providing customer service in various areas including technical support and network design, focusing on optimizing customer satisfaction and revenue generation.

In Short

• Cover customer service in technical support and account support.
• Involve in operations, maintenance, and network design.
• Generate revenue through effective planning and deployment.
• Consult customers on communication network performance.
• Manage the optimization of customer networks.
• Execute end-to-end design-related activities.
• Conduct address and site surveys for deployment projects.
• Focus on customer satisfaction and operational efficiency.
• Work remotely from the United States.
• Collaborate with teams to enhance network performance.

Requirements

• Experience in customer service and technical support.
• Knowledge of network design and optimization.
• Ability to conduct site surveys and assessments.
• Strong communication and consultation skills.
• Experience with network management systems.
• Problem-solving skills in network performance issues.
• Ability to work independently in a remote setting.
• Familiarity with deployment project management.
• Understanding of customer satisfaction metrics.
• Technical background in telecommunications is a plus.

Benefits

• Flexible remote work environment.
• Opportunities for professional development.
• Competitive salary and benefits package.
• Collaborative team culture.
• Access to the latest technology and tools.
• Supportive management and mentorship.
• Health and wellness programs.
• Work-life balance initiatives.
• Involvement in innovative projects.
• Recognition and rewards for performance.