Operations Lead - Remote

Overview

The Operations Lead at Nissan is responsible for managing business operations during major incidents, acting as a liaison between various teams to ensure effective incident resolution and operational efficiency.

In Short

• Act as intermediary between business and operations during incident management.
• Lead operational communications with vendors and internal teams.
• Make inputs into budget allocations and vendor performance.
• Identify strengths and weaknesses in sourcing strategies.
• Support major incident management throughout its lifecycle.
• Develop incident reports for high priority events.
• Work with technology management to address vendor performance issues.
• Evaluate progress and quality of projects based on root cause analyses.
• Optimize efficiency and costs related to business operations.
• Gain access to numerous career options for advancement.

Requirements

• 5-7 years of experience in IT service management or related field.
• Experience in incident management process.
• Experience in vendor management.
• Proficiency in Microsoft Office.
• Strong analytical skills.

Benefits

• Comprehensive benefits package including medical healthcare.
• Mental health support.
• Exclusive Nissan perks.
• Opportunities for national and international development.
• Regular interdepartmental career possibilities.