Customer Service Implementation Specialist - Remote

Overview

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld’s Best Places to Work for twenty-two years, and we are looking for qualified individuals to join our Team.

In Short

• Assist in coordinating software implementation project plans.
• Present software application usage information to Members/Customers.
• Provide application support throughout the project lifecycle.
• Prepare Change Requests (CRs) and follow up through resolution.
• Perform after hours call support as assigned.
• Commitment to NISC’s Statement of Shared Values.
• Other duties as assigned.

Requirements

• Basic knowledge of business-related software applications.
• Basic knowledge of the Utility or Broadband industries.
• Basic knowledge of Project Management processes.
• Basic verbal and written communication skills.
• Basic level presentation and training skills.
• Excellent telephone/email etiquette.
• Basic research and problem-solving skills.
• Ability to travel 10-20% a year.

Benefits

• Work in a recognized best place to work.
• Opportunity for personal development.
• Engage in a member-focused environment.
• Collaborate with a dedicated team.