Customer Service Implementation Specialist - Remote

Overview

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld’s Best Places to Work for twenty-two years, and we are looking for qualified individuals to join our Team.

In Short

• Assist in preparing existing members/customers to implement iVUE Connect – Service.
• Utilize customer service and critical thinking skills for data cleanup.
• Train personnel on aspects of the new application.
• Assist with sales/pre-sales activities such as demos and project overview calls.
• Answer questions on the functions/usage of the Service product.
• Coordinate basic software implementation project plans.
• Provide application support throughout the project lifecycle.
• Prepare Change Requests (CRs) and follow up through resolution.
• Perform after hours call support as assigned.
• Commitment to NISC’s Statement of Shared Values.

Requirements

• Basic level knowledge of business-related software applications and services.
• Basic level knowledge of the Utility or Broadband industries.
• Basic level knowledge of Project Management processes and theory.
• Basic verbal and written communication skills.
• Basic level presentation and training skills.
• Excellent telephone/email etiquette.
• Basic research and problem-solving skills with attention to detail.
• Ability to organize and prioritize tasks.
• Ability to analyze data and draw meaningful business conclusions.
• Ability to travel as necessary, generally around 10-20% a year.

Benefits

• Work in a company ranked as one of the Best Places to Work.
• Opportunity for personal development and growth.
• Engage in a collaborative and innovative work environment.
• Be part of a mission-driven organization focused on serving communities.