Technical Support Specialist (m/f/d) - Remote

Overview

We are looking for a technical all-rounder who enjoys growing through exciting challenges! Will you be our next Technical Project Support Specialist and help our customers develop innovative solutions with Ninox? You are the key to their success and help us set new standards as a Ninox expert.

In Short

• Act as a customer expert, supporting clients with project implementation and answering complex technical questions.
• Analyze bugs and work closely with the development team to find quick and sustainable solutions.
• Provide technical coaching to elevate customers' understanding of Ninox.
• Lead engaging webinars and workshops to maximize the benefits of the Ninox platform.
• Maintain an up-to-date knowledge base for customer reference.
• Be the point of contact for technical inquiries, resolving challenges through written communication and video calls.

Requirements

• Experience in technical support with a passion for complex problem-solving.
• Familiarity with SaaS products or databases, comfortable in CRM/ERP systems.
• Motivated to develop and learn new skills.
• Fluent in German and English, both written and spoken.
• Enjoy working in a team and sharing knowledge to grow together.

Benefits

• A committed, motivated team and a work environment that promotes development.
• An exciting, innovative product in the low-code SaaS sector.
• The opportunity to contribute your own ideas to improve customer support.
• Flexible working hours and a modern work environment.
• 30 working days per year to work abroad.
• Company pension scheme.
• Job ticket for Germany.