Technical Support Specialist - Dutch - Remote

Overview

As a NinjaOne Technical Support Specialist, you will work alongside our multinational industry-leading product Support Team to provide transformative customer experiences. You will prioritize customer calls and email correspondence under the guidance of Support Leadership while taking ownership of customer issues and utilizing resources provided to ensure high-quality customer service interactions.

In Short

• Must be able to work a set schedule during office hours Monday to Friday
• Take initiative and provide prompt, accurate follow-up to tickets and support calls
• Ability to flourish under limited supervision
• Must be fluent in Windows troubleshooting
• Fluency in Mac troubleshooting a plus
• Experience with Linux troubleshooting desired
• Collaborate with Engineering, Customer Success, QA, Product Management, and other internal departments
• Create and deliver product or technology training to internal and external partner teams
• Share knowledge of issues and corresponding resolutions with partner teams
• Other duties as needed

Requirements

• Fluent in Dutch and English
• Excellent oral and verbal communication skills are a must
• A Bachelor's degree in Computer Science and/or equivalent work experience
• At least 2 years prior experience in a customer service/support-related position
• Proficient in Windows, working knowledge of MacOS, and general understanding of Linux
• Previous experience with Zendesk is a plus
• Able to exercise good judgment of priority based on customer impact
• Adaptable to new technologies and processes
• Strong interpersonal skills to work in a team-oriented environment
• Understanding of any virtualization platform, basic networking

Benefits

• Flexible working hours with hybrid office options
• Grow personally and professionally with one of the fastest growing companies
• Lunch covered 3 times/week at the office
• Access to our Corporate Benefits Platform
• Develop your skills through our renowned training platform
• Receive competitive compensation
• Collaborate with a diverse workforce
• Enjoy your work environment in the heart of Berlin