Solutions Engineer - Remote

Overview

As a Solutions Engineer, you will be responsible for explaining the technical and functional aspects of the product or services we offer to the users, primarily on the post-sales side. You will also work closely with the sales team and provide technical advice on the products and services on the pre-sales side.

In Short

• Become a complete expert in the NinjaOne platform and develop a high-level technical understanding in the IT infrastructure management of modern businesses
• Consult our partners on how to implement NinjaOne’s products into their infrastructure and how to improve their internal process to help them create synergies
• Multi-faceted problem solving, based on scenarios and use cases from prospects and partners which may include investigating custom product requests, discovering product workarounds and alternative approaches/solutions
• Work closely with our sales team and help to answer advanced technical questions from prospects and customers
• Provide valuable feedback to our product team by being the voice of our partners
• Coach the sales teams on the NinjaOne products suite
• Give external training for our partners
• Become an advocate for our brand and actively promote our product solutions to our partners
• Other duties as needed

Requirements

• Experience in technical sales of IT products
• Self-motivated and enjoy finding solutions for customers
• A quick learner and adaptable to new technologies and processes
• Professionally proficient in English
• Able to explain complex technical concepts in a simple manner
• Hungry to learn and love to figure out the why behind the why
• A challenger to the status quo and bring in and exercise your own ideas
• Champion in giving and receiving feedback
• Curious, eager to learn and open to admitting mistakes
• Solution-orientated and self-aware
• Strives to empower others
• Experience with MSP or internal IT helpdesk is a big plus
• Experience with RMM and/or Backup software is a big plus
• Knowledge about APIs and Scripting is a big plus
• Additional languages are a huge plus

Benefits

• Flexible working hours with hybrid office options
• Personal and professional growth opportunities
• Access to Corporate Benefits Platform
• Skill development through training platform
• Competitive compensation
• Collaborate with an international and intercultural workforce