Manager, Customer Success, SLED - Remote

Overview

We are seeking a strategic, execution-focused, and data-driven leader to guide our Customer Success team focused on State, Local Government, and Education (SLED) through the next stage of NinjaOne’s growth.

In Short

• Lead and develop a team of SLED-focused Customer Success Managers.
• Set and maintain KPIs aligned to SLED retention and expansion goals.
• Oversee the management of a portfolio of SLED customers.
• Develop strategic plans for renewals, cross-sell, and up-sell opportunities.
• Utilize Salesforce to track team activities and account status.
• Act as a SLED customer advocate within the organization.
• Collaborate with cross-functional teams to drive customer success.
• Foster a high-performance culture within the team.
• Analyze product usage data for trends and opportunities.
• Implement best practices for SLED account management.

Requirements

• 3+ years' experience in B2B SaaS as an Account Manager or Customer Success Manager.
• 3+ years’ experience with SLED customers required.
• 2+ years of people leadership experience.
• Understanding of public sector procurement cycles.
• Exceptional consultative skills and analytical mindset.
• Strong organization and prioritization abilities.
• Ability to work collaboratively with cross-functional teams.
• Fluent in English with excellent communication skills.
• Salesforce experience required.
• Experience in the SaaS/cloud or IT industry is a plus.

Benefits

• Hybrid work environment with flexibility.
• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) plan for financial future preparation.
• Unlimited PTO for work-life balance.
• Opportunities for growth and advancement.