Solutions Architect - Remote

Overview

This is a customer-facing position chartered with engaging customers in a consultative capacity and providing specialized expertise around industry standards, best practices, competitive landscape, the contact center industry, and other contact center ecosystem topics.

In Short

• Responsible for business and technical performance related to the CXOne Agent product.
• Provide technical configuration, best practice guidance, and customized training to customers.
• Assist customers to achieve desired business outcomes and ROI for implemented products.
• Engage internal product management organizations to ensure customer requirements are prioritized.
• Maintain expertise in industry leading contact center methodologies and technologies.
• Demonstrate strong command of required technical skills and tools.
• Serve in a consultative capacity with the CXone project team.
• Provide business analysis and user needs analysis for assigned projects.
• Assist in developing targeted product certification programs.

Requirements

• BS/BA in technical or business field or equivalent work experience required.
• 8+ years of customer engagement and industry experience.
• 1-3 years of experience in Contact/Call Centers or Technical & Customer Support operations.
• 3-5+ years of experience with CRM Software.
• Broad skills in both technology & analysis.
• Deep skills around business analysis/contact centers.
• Professional and confident public presence.
• Strong consulting skill set to align client goals with product solutions.
• Ability to display strong confidence as a product expert.

Benefits

• Join a market disrupting global company.
• Work in a fast-paced, collaborative, and creative environment.
• Endless internal career opportunities across multiple roles.
• Flexible working model with remote work options.