Senior Digital Solutions Consultant / SME - Remote

Overview

The Solutions Consultant is a customer-facing position chartered with engaging customers in a consultative capacity and providing specialized expertise around industry standards, best practices, competitive landscape, the contact center industry, and other contact center ecosystem topics.

In Short

• Engage customers in a consultative capacity.
• Provide specialized expertise around industry standards and best practices.
• Manage customer expectations and satisfaction.
• Recommend ideal configurations for NICE products.
• Coordinate necessary internal resources.
• Serve as a mentor and coach to employees.
• Drive successful customer/partner engagement lifecycle.
• Develop costing proposals and perform risk analysis.
• Communicate effectively with customers.
• Manage assigned case load in Salesforce.

Requirements

• BS/BA in technical or business field or equivalent work experience.
• MBA Preferred.
• 8+ years of customer engagement and industry experience.
• 1-3 years of experience in Contact/Call Centers.
• 3-5+ years of experience with Digital Software.
• Strong consulting skill set.
• Ability to manage client relationships at various levels.
• Professional and confident public presence.
• Strong command of technical skills and tools.
• Experience in business analysis and systems design.

Benefits

• Opportunity to work with a leading company in AI and cloud.
• Engage with a diverse range of clients.
• Professional development and mentoring opportunities.
• Work in a collaborative team environment.
• Competitive salary and benefits package.