Product Manager - Workforce Management - Remote

Overview

NICE is seeking a Product Manager to join the IEX WFM team. This individual will bring their expertise in contact center forecasting and scheduling to drive product development for the market leading Workforce Management solution.

In Short

• Bring expertise on Workforce Management practices to influence superior user experiences and innovated designs with IEX WFM
• Own roadmap plans and prioritized new features and enhancements to support ongoing delivery, sales/marketing initiatives, and key critical commitments to drive growth and CSAT goals
• Conduct market analysis to assist with product strategy and evolution planning
• Partner with other team members to define a detailed requirements backlog for each release
• Ensure successful go-to-market by working with all stakeholders including sales, marketing, and services
• Act as a product evangelist to build awareness and understanding
• Drive creative resolution of escalated issues towards optimal business outcomes across internal and external stakeholders

Requirements

• 3+ years of Workforce Management experience
• Understanding of WFM practices with forecasting and scheduling
• Strong knowledge of contact center practices
• Ability to communicate effectively across all levels of corporate structure
• Excellent ability to lead by influence
• Good understanding of software and cloud technology
• Ability to work in with a globally dispersed team and matrix environment
• Strong analytical and problem-solving skills

Benefits

• Join an ever-growing, market disrupting, global company
• Work in a fast-paced, collaborative, and creative environment
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations
• Flexible working model with 2 days in the office and 3 days remote