Lead Technical Account Manager - Remote

Overview

The Lead Technical Account Manager (TAM) at NiCE is a seasoned professional responsible for resolving complex technical issues and providing excellent customer service to key accounts, ensuring customer satisfaction and business success.

In Short

• Exemplify subject matter expertise in two or more technical areas
• Maintain expertise in telecommunications and related technologies
• Resolve complex problems for key accounts
• Help customers succeed using our technology
• Expand product usage among customers
• Provide excellent customer service
• Work with large, complex accounts
• Collaborate in a fast-paced environment
• Support company growth objectives
• Engage in continuous learning and growth

Requirements

• 10 years in a Technical/Service role in software or telecommunications
• Proficient in technical problem solving
• Excellent analytical and troubleshooting skills
• Strong customer service and communication skills
• Experience in call/contact center environments
• Familiarity with IP Telephony
• Service-oriented and team-oriented mindset
• Friendly demeanor and inquisitive nature
• Ability to adapt to new technologies
• Strong desire to exceed customer expectations

Benefits

• Opportunity to work in a market-disrupting global company
• Collaborative and creative work environment
• Endless internal career opportunities
• Chance to learn and grow daily
• Be part of a team of top professionals
• Engagement in innovative and exciting projects
• Competitive compensation and benefits
• Support for continuous personal development
• Inclusive and diverse workplace culture
• Recognition as a market leader in technology