Team Lead, Technical Account Manager - Remote

Overview

At Pressable, a managed WordPress hosting service, we’re seeking a dynamic and experienced Team Lead for our growing Technical Account Management team. This newly formed team ensures our customers achieve maximum value by fostering strong first experiences and building long-term customer partnerships.

In Short

• Manage and develop a team of Technical Account Managers.
• Engage directly with customers to understand their needs.
• Conduct technical migrations and performance audits.
• Act as a technical sales engineer during the pre-sales cycle.
• Set performance goals and assess team performance.
• Implement strategies to drive customer adoption and retention.
• Create training programs for team skill enhancement.
• Collaborate with Sales, Support, and Product teams.
• Analyze customer data to identify trends and improvements.
• Stay updated with WordPress trends and technologies.

Requirements

• Results-oriented leader with a passion for customer success.
• Strong understanding of technical account management principles.
• Proven experience in building high-performing teams.
• Exceptional communication and interpersonal skills.
• Proactive with excellent problem-solving abilities.
• Expert knowledge in technologies like Git, PHP, and APMs.
• Experience in developing customer success strategies.
• Ability to work cross-functionally with various teams.
• Strong organizational and project management skills.
• Experience in WordPress development and managed hosting services.

Benefits

• Health Benefits for US-based staff.
• Matching 401(k) for US-based staff.
• Life and Disability Insurance for US-based staff.
• Work from home with office setup allowances.
• Open vacation policy.
• Support for continued learning through hardware, software, and conferences.