Associate Professional Services Engineer - Remote

Overview

The role of the Associate Professional Services Engineer entails direct interaction with customers, offering expertise on NICE products and various aspects of the contact center industry.

In Short

• Providing consultative support for NICE solutions to clients.
• Configuring, programming, and modeling processes across different environments.
• Database design, development, and maintenance.
• Overseeing system development lifecycles and managing change control processes.
• Conducting business analysis and preparing cost/benefit analyses.
• Maintaining professional demeanor and contributing to client standards.
• Supervising junior staff during project execution.

Requirements

• Bachelor's degree in technical or business field or equivalent experience.
• 3-5+ years of professional experience.
• Experience in implementation, business optimization, education & enablement, or engineering services.
• Desired traits: Analytical, inquisitive, team-oriented, friendly demeanor.

Benefits

• Flexible working model with 2 days in the office and 3 days remote.
• Opportunities for learning and growth.
• Collaborative and creative work environment.
• Internal career opportunities across multiple roles.