Senior Software Engineer - Identity and Observability - Remote

Overview

As a Senior Software Engineer for our Identity and Observability team, you will design, build, and implement core software systems that leverage and improve the ngrok platform. You will join an amazing team of talented and motivated engineers with diverse backgrounds and experience who value collaboration, learning and improvement, trust and respect, and technical excellence.

In Short

• Build and execute our roadmap for improving Cloud Edge functionality and the platform supporting it
• Collaborate closely with engineers, product teams, and stakeholders to understand requirements and deliver high-quality, scalable solutions.
• Participate in code reviews and provide constructive feedback to maintain the highest standard of code quality.
• Troubleshoot, debug, and resolve issues across the entire stack, and contribute to the on-call rotation to ensure system reliability.
• Leverage data-driven insights to guide actions that improve customer satisfaction and drive business outcomes.
• Advance technical progress, gaining buy-in across the organization and ensuring alignment on strategic initiatives.
• Build software designed for scalability, supporting large user bases and high-throughput systems.
• Mentor and support other engineers, fostering growth, knowledge sharing, and a collaborative culture within the organization.

Requirements

• Have 5+ years of experience writing high-quality production software in Go or languages like Rust, C, Java, or C++.
• Have experience with authentication, authorization and access management
• Have worked on distributed systems at scale and possess depth in computer networking.
• Are comfortable navigating ambiguity, making trade-offs to deliver features today without compromising long-term quality, and driving innovation.
• Thrive in a collaborative, fully remote, distributed team environment and have experience working asynchronously.
• Can build alignment across stakeholders and collaborate cross-functionally at a senior level while fostering growth and opportunities for your colleagues.
• Are passionate about mentoring, supporting junior engineers, and contributing to a culture of continuous learning and improvement.
• Recognize that diversity in thought and background strengthens teams and actively support an inclusive culture.
• Learn from mistakes, adapt quickly, and maintain a forward-focused mindset.
• Have experience working in a startup environment.

Benefits

• Compensation for this role depends on level, but we provide a competitive mix of salary and equity.
• We provide a 401(k) with a 100% match up to 3% of your salary and a 50% match up to another 2%.
• We provide healthcare, dental, and vision with premiums fully covered on the base plan for employees. Half of premiums are covered for dependents.
• We offer unlimited PTO and a culture in which the overwhelming majority of employees take more than four weeks.