Remote Otter LogoRemoteOtter

Tier 2 / Tier 3 IT Support Specialist - Remote

Posted Yesterday
All others
Full Time
USA

Overview

An opportunity for a Tier 2 / Tier 3 IT Support Specialist with potential hybrid or remote flexibility based on compliance requirements.

In Short

  • Provide escalated IT support.
  • Troubleshoot Windows 10/11 and Microsoft 365 applications.
  • Assist with VPNs, printers, and peripherals.
  • Support VIP users.
  • Document and escalate issues as needed.
  • 2 to 4 years of IT Support experience required.
  • Experience with Microsoft 365 and VPN troubleshooting.
  • Familiarity with ServiceNow or similar ITSM.
  • A+/Network+ certification is necessary.
  • Benefits include medical insurance and retirement plan.

Requirements

  • 2 to 4 years of experience as an IT Support Specialist.
  • Experience with Microsoft 365.
  • Experience with VPN troubleshooting.
  • Experience with ServiceNow or similar ITSM.
  • A+/Network+ certification.

Benefits

  • Medical insurance.
  • Retirement plan.
  • PTO.
Next Step Systems logo

Next Step Systems

Next Step Systems is a dynamic IT recruiting agency specializing in connecting organizations with top talent in the field of Business Intelligence and Data Strategy. The company focuses on helping businesses enhance their data capabilities by providing expert recruitment services for roles such as Associate Director of Business Intelligence and Data Strategy. With a commitment to operational excellence and strategic decision-making, Next Step Systems plays a crucial role in facilitating the integration of advanced analytics and reporting solutions within organizations, particularly in the context of ERP system implementations.

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