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Tier 2 / Tier 3 IT Support Specialist - Remote

Posted 23 hours ago
Customer Service
Full Time
USA

Overview

We currently have a great opportunity for a Tier 2 / Tier 3 IT Support Specialist. This position is primarily on-site but may allow for hybrid or remote flexibility if the candidate meets all background and compliance requirements.

In Short

  • Provide escalated IT support.
  • Troubleshoot Windows 10/11, Microsoft 365 applications, VPNs, printers, and peripherals.
  • Support VIP users.
  • Document and escalate issues as needed.
  • 2 to 4 years of experience as an IT Support Specialist.
  • Experience with Microsoft 365.
  • Experience with VPN troubleshooting.
  • Experience with ServiceNow or similar ITSM.
  • A+/Network+ certification required.
  • Benefits include medical insurance, retirement plan, PTO, etc.

Requirements

  • 2 to 4 years of experience as an IT Support Specialist.
  • Experience with Microsoft 365.
  • Experience with VPN troubleshooting.
  • Experience with ServiceNow or similar ITSM.
  • A+/Network+ certification.

Benefits

  • Medical insurance.
  • Retirement plan.
  • PTO.
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Ginas Tech Jobs

Ginas Tech Jobs is a specialized recruiting agency focused on connecting talented professionals with opportunities in the Information Technology sector. With a commitment to excellence, Ginas Tech Jobs assists organizations in finding qualified candidates for roles such as Associate Directors of Business Intelligence and Data Strategy. The company emphasizes the importance of data-driven decision-making and operational efficiency, helping businesses leverage advanced analytics and reporting tools to enhance their strategic initiatives.

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