Dutch Customer Service & Responsible Gaming Advisor - Remote

Overview

In this enticing role, you must be bilingual, with proficiency in Flemish/Dutch, and English. You will manage our clients multilingual customer base daily. Reporting to the CS Team leader, you will be the primary point of contact for their customers, providing comprehensive assistance through online chat, email, and telephone.

In Short

• Aid Flemish/Dutch and English-speaking customers.
• Communicate via online chat, email, and telephone.
• Ensure high-quality service by troubleshooting issues.
• Meet personal and team targets.
• Conduct fraud and KYC checks.
• Support responsible gaming initiatives.
• Monitor customer behavior for gambling risks.
• Document solutions and communicate effectively.

Requirements

• Native fluency in Flemish/Dutch.
• Business proficiency in English.
• Strong customer service skills.
• Excellent communication and empathy.
• Proactive and dynamic attitude.
• Experience in Responsible Gaming is a plus.
• Technical aptitude for troubleshooting.
• Ability to work collaboratively.
• Team player with independent work capability.
• Effective prioritization skills.

Benefits

• Collaborative team environment.
• Dynamic and fast-paced industry.
• Competitive remuneration and relocation support.
• Hybrid structure with remote work option.
• Healthcare plan.
• On-the-job training by experienced professionals.
• Company events and team-building activities.
• Dedicated training time through online platforms.