School Customer Success Manager - Remote

Overview

The role of a School Customer Success Manager is to ensure the success and continued adoption of Newsela’s platform by working directly with schools and districts.

In Short

• Be a vital member of Newsela’s Customer Success organization.
• Work directly with schools and districts to ensure their success.
• Monitor the health of your portfolio and ensure client engagement.
• Leverage data and customer insights to drive product adoption and renewals.
• Manage customers through the Newsela Customer Journey.
• Partner closely with Sales, Marketing, and Support teams.

Requirements

• 1+ year of experience in managing a large portfolio of accounts.
• Proactive client communication and data-driven growth identification.
• Experience in client success planning and active listening.
• History of hitting and exceeding company KPIs.
• Background in education and experience with Gainsight and Salesforce is a plus.

Benefits

• Opportunity to influence engagement with Newsela.
• Exposure to the future of education.
• Autonomy in personalizing partnership approaches.
• Direct impact on the expansion and adoption of Newsela products.