Senior ServiceNow UX/UI Designer - Remote

Overview

The Senior UX/UI Designer is responsible for executing a UX Strategy based on functional and technical requirements and business objectives. The Designer delivers innovative solutions for complex professional services projects while providing an excellent client and end-user experience.

In Short

• Conduct peer reviews to ensure leading practices and quality
• Facilitate meetings, brainstorms, and design reviews
• Initiate discussions to define system requirements, problems, and goals
• Gather requirements and feedback
• Create initial design concept, wireframes and high-fidelity prototypes using Figma
• Develop journey maps and user flows to visualize use cases
• Present design artifacts and rationale
• Conduct design QA
• Manage and maintain the Figma design system
• Design sprints and design methodology

Requirements

• 5-10 years of UX/UI Design experience
• 1-3 years of Agency experience or experience supporting multiple clients at a time
• Strong understanding of the ServiceNow platform or similar Enterprise Solutions (SaaS)
• Evidence of polished work examples or portfolio highly preferred
• Strong written and verbal communication skills with the ability to present solutions to clients
• Strong attention to detail
• Strong problem-solving skills; ability to simplify complex situations
• Strong relationship management skills with all levels
• Ability to design functional user interfaces for web-based products
• Proficient in creating wireframes and high fidelity mockups
• Working knowledge of design system and workflows
• Ability to deliver high degree of customer satisfaction
• Comfortable working in a matrixed organization
• Comfortable working with ambiguity and change

Benefits

• Commitment to a diverse and inclusive workplace
• Support for professional growth
• Healthy work-life balance
• Celebration of creativity and uniqueness
• Equal opportunity workplace