Junior ServiceNow UI/UX Designer - Remote

Overview

Loch Harbour Group is seeking a Junior ServiceNow UI/UX Designer to support user experience research, interface design, and prototyping for ServiceNow applications within the DLA Enterprise. The ideal candidate will assist in gathering user needs through focus groups and data collection, represent stakeholders throughout the design lifecycle, and collaborate with architects and developers to create intuitive, user-friendly designs. This role provides an excellent opportunity to develop expertise in Human-Centered Design (HCD) and ServiceNow UI/UX best practices.

In Short

• Support research strategies to identify user needs through focus groups and data collection techniques.
• Represent DLA Enterprise, functional customers, and government stakeholders throughout the design lifecycle, from discovery to validation and adoption.
• Engage with customers to understand requirements, define user roles, and optimize experiences.
• Assist in developing UI/UX standards for DLA Enterprise ServiceNow applications.
• Create design prototypes in collaboration with architects and application developers.
• Apply Human-Centered Design (HCD) principles to improve usability and accessibility.
• Work within Agile development teams, contributing to design discussions and iterations.

Requirements

• 2+ years of experience in user experience and interface design.
• 6+ months of experience designing ServiceNow UI/UX.
• 2+ years of demonstrated experience applying Human-Centered Design (HCD) methodologies.
• IC Agile Certified Professional (ICP) or Certified Scrum Master (CSM) certification.
• ServiceNow Certified Systems Administrator.
• U.S. Citizen.
• Active Secret Clearance.
• Must be able to pass a background check and obtain/maintain a DoD clearance.

Benefits

• Equal Opportunity Employer.