Remote Otter LogoRemoteOtter

Technical Support Specialist - Remote

Posted 17 weeks ago
DevOps / Sysadmin
Full Time
Philippines

Overview

The Field Support Specialist is primarily involved with analyzing, installing, configuring, and maintaining network infrastructure and application components while supporting New Era’s technicians in the field.

In Short

  • Join a global team of over 4,500 professionals.
  • Focus on personal and professional development.
  • Work with industry-certified experts.
  • Engage in a team-oriented culture.
  • Support end-users with network and application issues.
  • Setup and configure multi-site networking environments.
  • Document and log all activities.
  • Participate in project kick-off meetings.
  • Provide technical assistance and support.
  • Work remotely with flexible hours.

Requirements

  • Bachelor’s Degree in IT.
  • 4+ years of data networking experience.
  • CCNA Certification.
  • Experience with Cisco Meraki and Fortinet.
  • Knowledge of Microsoft-based systems.
  • Mobile device experience.
  • Ability to communicate with technically skilled individuals.
  • Exceptional customer service skills.
  • Experience in a collaborative environment.
  • Passionate about technology.

Benefits

  • Competitive Salary + Allowance.
  • HMO Day 1 + 1 dependent.
  • Group Life Insurance.
  • Work flexibility.
  • Strong technical support network.
  • Options for training and development.
  • Internal career growth opportunities.
  • Equipment provided by the company.
New Era Technology logo

New Era Technology

New Era Technology is a forward-thinking IT services company that specializes in delivering high-quality technical professional services to its clients. With a focus on hosted FreePBX environments, the company emphasizes customer satisfaction and operational excellence. New Era Technology is dedicated to providing world-class support services, optimizing productivity, and fostering a collaborative team environment. The company values continuous improvement and effective communication, ensuring that its employees are equipped to handle complex technical challenges while maintaining exceptional customer service. Committed to equal employment opportunities, New Era Technology promotes a diverse and inclusive workplace.

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