Senior Technical Support Engineer - US Hours - Remote

Overview

The Senior Technical Support Engineer will support end-users, manage VIP support, and oversee IT infrastructure while ensuring compliance with ISO standards.

In Short

• Support end-users and manage escalations.
• Manage VIP support and ensure procedures are followed.
• Oversee network and IT infrastructure.
• Implement ISO 27002 controls and manage ISO 27001 ISMS.
• Mentor IT consultants in the Internal IT team.
• Plan and manage IT projects.
• Report on service metrics.
• Manage VM Server via MS Hyper-V & Failover Clustering.
• Handle DELL Storage SAN & VRTX DELL Hardware Support.
• Ensure network devices and servers are patched.

Requirements

• Strong planning, organizing, and monitoring abilities.
• Able to interact with staff at all levels.
• Service Desk Management skills and leadership capabilities.
• Attention to detail and strong customer focus.
• Robust communication and troubleshooting skills.
• Strong documentation skills.
• Ability to work without supervision.
• CCNA and relevant Security certification advantageous.

Benefits

• Opportunity to work remotely.
• Engagement with diverse clients.
• Mentorship opportunities.
• Professional development in IT management.