UI/UX Designer for AI Customer Service Platform - Remote

Overview

Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. You will be responsible for shaping the design direction for cutting edge AI centric features and ensuring a great user experience.

In Short

• Shape design direction for AI-centric features.
• Create and conduct user research, interviews, and surveys.
• Translate research into sitemaps, wireframes, and prototypes.
• Collaborate with Product, Engineering, and Customer Success teams.
• Iterate on design for improved user experience.
• Work on a patented, no-code platform.
• Impact overall design and functionality of the platform.
• Focus on customer satisfaction and support quality.
• Engage with a platform that understands 100+ languages.
• Join a company with offices in San Francisco, New York, and India.

Requirements

• Experience in UI/UX design.
• Strong understanding of user research methodologies.
• Proficiency in wireframing and prototyping tools.
• Ability to collaborate effectively with cross-functional teams.
• Experience in designing for AI-driven products is a plus.
• Strong communication skills.
• Ability to iterate based on user feedback.
• Passion for enhancing customer experiences.
• Familiarity with design systems.
• Portfolio showcasing relevant design work.

Benefits

• Opportunity to work on cutting-edge technology.
• Impactful role in a growing company.
• Collaborative work environment.
• Flexible working hours.
• Health and wellness benefits.
• Professional development opportunities.
• Work with a diverse team.
• Access to the latest design tools.
• Competitive salary and benefits package.
• Chance to shape the future of customer service.