Partner Enablement Manager (L4) - Open Connect - Remote

Overview

The Partner Enablement Manager will support and educate Internet Service Provider (ISP) partners, ensuring a seamless and effective partnership experience while collaborating with various internal teams to enhance processes and tools.

In Short

• Serve as the primary technical contact for ISP partners.
• Support partners from onboarding to ongoing maintenance.
• Collaborate with global teams across various functions.
• Identify opportunities for improving partner education and resources.
• Enhance internal processes and tools for partner success.
• Demonstrate flexibility and cultural awareness in partner interactions.
• Communicate effectively in English, Portuguese, and Spanish (bonus).
• Understand internet technology concepts relevant to ISPs.
• Demonstrate strong organizational and project management skills.
• Willingness to work across time zones to support global partners.

Requirements

• 3+ years in customer-facing technical support, network engineering, or partner management.
• Customer-centric mindset with a focus on outstanding partner experiences.
• Excellent verbal and written communication skills.
• Fluent in English; professional working fluency in Portuguese required.
• Solid understanding of internet technology concepts.
• Ability to work collaboratively in multicultural environments.
• Strong technical and business judgment.
• High-level organizational and project management skills.
• Experience with ticketing systems like Zendesk or JIRA (bonus).

Benefits

• Comprehensive health plans and mental health support.
• 401(k) retirement plan with employer match.
• Stock option program.
• Flexible time off for full-time salaried employees.
• 35 days paid time off for full-time hourly employees.
• Paid leave of absence programs.
• Family-forming benefits.
• Life and serious injury benefits.
• Diversity and inclusion initiatives.
• Equal opportunity employer.