Community Marketing Manager - Remote

Overview

We are looking for a strategic and customer-focused Community Marketing Manager to drive our marketing initiatives aimed at enhancing customer engagement and retention.

In Short

• Design and execute the annual community growth plan aligned to pipeline, adoption, and retention targets.
• Operate and moderate the online community, ensuring fresh content, fast responses, and an inclusive tone.
• Launch and run customer programs—user groups, advisory boards, ambassador/MVP tracks, super-user recognition, and community contests.
• Partner with Product Marketing to source and publish customer stories, how-to posts, webinars, and AMAs.
• Coordinate an annual user conference and regional meet-ups; own community tracks and engagement metrics.
• Activate community insights: funnel product feedback to PM, flag support issues, and surface expansion leads to Sales.
• Build and track KPIs and report learnings weekly.
• Manage the community tech stack and work with IT on integrations.
• Represent the “voice of the customer” internally across teams.

Requirements

• A Bachelor’s degree in Marketing, Business Administration, or a related field.
• 5+ years of experience in customer marketing or a related role.
• Strong analytical skills and experience using customer data.
• Excellent communication and interpersonal skills.
• Proficiency in marketing automation tools and CRM platforms.
• Strong project management skills.
• Willingness to travel for customer events as needed.
• Experience in technology or IT-related marketing is a plus.

Benefits

• Comprehensive compensation package including salary, bonus, and stock options.
• 401k and medical/dental coverage.
• Employee recognition for impact on company goals.
• Opportunities for personal and professional development.