Director of Customer Success (Data, AI, & Cloud Services) - Remote

Overview

The Director of Customer Success will drive our customer success efforts, focusing on clients leveraging our Data, AI, and Cloud Services. This individual will be responsible for building and managing a world-class customer success team that drives adoption, retention, and expansion of our offerings.

In Short

• Lead customer success initiatives for Data, AI, and Cloud Services.
• Build and manage a high-performing customer success team.
• Drive adoption, retention, and expansion of services.
• Oversee project execution and optimize delivery processes.
• Bridge technology and business outcomes using Agile and Waterfall methodologies.
• Maintain strong communication with key partners like Google.
• Translate technical capabilities into business value.
• Manage program governance, budgets, and KPIs.
• Foster a culture of ownership and accountability.
• Ensure customer satisfaction and deliver value to clients.

Requirements

• Bachelor's degree in a related field or equivalent experience.
• 10+ years in customer success or program management.
• 5+ years of experience with Data, AI, and Cloud Services.
• Expertise in Agile, Scrum, SAFe, and Waterfall methodologies.
• Proficiency in project management tools like Jira.
• Strong leadership skills with cross-functional teams.
• Excellent communication skills with executive stakeholders.
• Focus on customer satisfaction and delivering value.
• Ability to think strategically and make sound decisions.
• Public Sector experience and GCP Certifications are a plus.

Benefits

• Opportunity to work with top brands.
• Encouragement for personal and professional growth.
• Collaborative and innovative work environment.
• Flexible project plans responsive to client needs.
• Access to the latest technologies and methodologies.
• Supportive team culture fostering ownership and accountability.
• Involvement in strategic decision-making processes.
• Opportunity to build a high-performing team.
• Engagement with key industry partners.
• Focus on continuous improvement and process optimization.