Team Lead for Support Tools - Remote

Overview

At Neon, we're on a mission to enhance the support experience by empowering our engineers and support teams with cutting-edge tools. As a Support Tools Team Lead, you'll play a key role in shaping the tools that help our teams resolve issues faster, improving both customer satisfaction and the internal workflow.

In Short

• Develop tools that help support engineers access the right information quickly.
• Build intuitive data visualizations to track support metrics and trends.
• Automate repetitive tasks to boost efficiency.
• Lead and mentor a small team of engineers focused on building internal tooling.
• Collaborate across teams to identify pain points and implement solutions.
• Shape the technical roadmap for support tools.
• Design and build robust, user-friendly internal applications.
• Develop dashboards and automation tools to streamline support workflows.
• Implement systems for case management and issue tracking.
• Work closely with cross-functional teams to translate needs into technical solutions.

Requirements

• 5+ years of experience in software engineering, with at least 1 year in a leadership role.
• Strong understanding of UX principles for operational tools.
• Excellent communication skills for collaborating with cross-functional teams.
• Experience building internal tools or enterprise applications.
• Familiarity with customer support workflows and challenges.

Benefits

• Opportunity to be an early employee in a fast-scaling team.
• 100% remote work arrangement.
• Equity (stock options) for all full-time hires.
• Competitive benefits package including top-notch equipment and unlimited vacations.
• Regular offsite events to build team bonds.