Quality Control Specialist - Remote

Overview

We are expanding our VIP Operations team and seeking Quality Control Specialists to help maintain and enhance the standard of service for our VIP players. Your primary focus will be evaluating and monitoring communication quality across various channels, identifying areas for improvement, and helping our teams consistently deliver premium service. This position is ideal for detail-oriented professionals who are passionate about customer satisfaction, service quality, and process improvement.

In Short

• Monitor and evaluate the quality of communication between managers and players (email, messengers, phone).
• Ensure compliance of communication with established standards and regulations.
• Prepare detailed reports on evaluations and identified issues.
• Provide constructive feedback to VIP Managers and Support teams.
• Participate in the development and updating of QA evaluation forms and procedures.
• Collaborate with training and operations teams to improve service processes.
• Support a high standard of customer experience across VIP segments (Super VIP, Pre-VIP, Loyalty).

Requirements

• Detail-oriented with a passion for customer satisfaction.
• Strong communication skills.
• Experience in quality assurance or related field.
• Ability to prepare and present reports.
• Collaborative mindset for working with various teams.

Benefits

• Opportunity to work with a dynamic team.
• Chance to impact service quality for VIP players.
• Professional development opportunities.