Loyalty Manager (Greek Market) - Remote

Overview

Are you passionate about building strong relationships with players? We're expanding our VIP team and looking for a dedicated Loyalty Manager to join us. This role is a unique blend of VIP account management and player retention, focusing on a high-value cohort of international players.

In Short

• Manage a portfolio of potential and existing VIP players, building meaningful relationships through calls, emails, and chat.
• Reactivate, upsell, and escalate users to the VIP level when appropriate.
• Monitor player behavior and act on key triggers like deposits, withdrawals, wins, and losses.
• Collaborate with VIP Managers, Support, and Payments teams to ensure a seamless player experience.
• Execute retention campaigns and reward offers while tracking performance.
• Maintain timely communication with players based on their activity.

Requirements

• Experience in account management or customer service.
• Strong communication and interpersonal skills.
• Ability to analyze player behavior and implement effective strategies.
• Experience in retention marketing or loyalty programs.
• Fluency in Greek and English.

Benefits

• Competitive salary and performance bonuses.
• Flexible working hours.
• Opportunities for professional development.
• Dynamic and international work environment.
• Health and wellness benefits.