Customer Support Agent - Remote

Overview

NEMESIS is looking for a Customer Support Agent to join their team in Malta, supporting key clients with their international speaking players.

In Short

• Join the Customer Support Department at NEMESIS.
• Support international speaking players across platforms.
• Work in a dynamic and innovative environment.
• Engage with key clients to ensure satisfaction.
• Contribute to the improvement of customer service processes.
• Be part of a motivated team focused on excellence.
• Provide direct feedback to enhance product offerings.
• Work in the iGaming and esports industry.
• Foster personal achievement and autonomy.
• Help players navigate the platform effectively.

Requirements

• Experience in customer support or related field.
• Strong communication skills in English.
• Ability to handle inquiries and resolve issues.
• Familiarity with gaming or esports is a plus.
• Problem-solving skills and a customer-oriented mindset.
• Ability to work in a fast-paced environment.
• Team player with a positive attitude.
• Willingness to learn and adapt.
• Availability to work flexible hours.
• Knowledge of additional languages is an advantage.

Benefits

• Opportunity to work in a growing industry.
• Dynamic and supportive work environment.
• Possibility for personal and professional growth.
• Engagement with a passionate team.
• Access to innovative technology and products.
• Direct impact on customer satisfaction.
• Flexible working conditions.
• Competitive compensation package.
• Work with international clients.
• Participate in team-building activities.