Member Value Consultant - Remote

Overview

The primary focus of this position is to provide virtual and onsite Business Process Consultation services for the business processes supported by NISC’s Outage Management on the utility side. Strong industry experience is a must, and experience with GIS Systems is a plus. Experience with SCADA and AMI systems is also beneficial, though not a requirement.

In Short

• Provide remote and onsite consulting and implementation services to members around product utilization and best practices.
• Analyze internal data to prioritize opportunities effectively and provide a plan.
• Perform research and data analysis on Member’s product use to better deliver more value to underutilized products or best practices.
• Develop and deliver software training to internal and external stakeholders as needed.
• Coordinate and present at related workshops and industry related events as needed.
• Build tools to help support the needs assessment of our Membership and how they utilize NISC’s solutions.
• Influence and gain Member interest around implementing new product functionality and/or best practices.
• May be asked to record walk through product trainings and recordings with the internal Learning Center.
• General expectation is primary focus is within one to multiple products within one to multiple industries.
• Maintain an in-depth level understanding of product integrations.

Requirements

• 8+ years of related experience preferred.
• Experience with GIS systems is helpful to this role, although not a requirement.
• Advanced level knowledge of business-related software applications and services.
• Advanced level knowledge of the Utility industries.
• Advanced level knowledge of Project Management processes and theory.
• Excellent verbal and written communication skills.
• Advanced presentation and training skills.
• Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers.
• Excellent research and problem-solving skills with an excellent attention to detail.
• Excellent ability to organize and prioritize.

Benefits

• Excellent ability to multitask and time manage.
• Excellent ability to demonstrate professionalism.
• Excellent ability to demonstrate effective decision making.
• Excellent ability to set and manage internal and external Member/Customer expectations.
• Ability to travel as often as necessary to meet the goals and objectives of the position.
• Advanced level understanding of change management best practices.
• Excellent ability to demonstrate initiative and accountability.