Crisis Advocate - Phone Support - Remote

Overview

The Crisis Advocate will provide essential support to individuals affected by relationship abuse, offering emotional support and resources to empower survivors.

In Short

• Respond to incoming calls from survivors and supporters.
• Provide confidential emotional support and resources.
• Assist callers in exploring safety options.
• Maintain accurate records of calls and information.
• Participate in mandatory training and meetings.
• Work-from-home position with equipment provided.
• Available shifts include days, evenings, and overnight hours.
• Compensation includes additional pay for certain shifts.
• Comprehensive benefits package available.
• Contribute to a mission-driven culture focused on ending relationship abuse.

Requirements

• High school diploma or equivalent required.
• Minimum one year of experience in customer service or related fields.
• Strong computer skills, including proficiency in Microsoft Office and Zoom.
• Knowledge of intimate partner violence dynamics.
• Ability to respond with empathy and compassion.
• Excellent verbal and written communication skills.
• Team-oriented and respectful attitude.
• Bilingual in English and Spanish preferred.

Benefits

• 100% employer-paid medical plan option.
• Dental and vision insurance plans.
• 401(k) retirement plan with employer match.
• Paid vacation and holidays.
• Mental health support through Modern Health.
• Employee Assistance Program (EAP).
• Peer recognition and rewards platform.
• Discounted gym membership.