Senior Engineer - Remote

Overview

The Senior Engineer will work as a support lead managing support engineers and providing assistance to business users, while also learning to support various technology platforms.

In Short

• Manage 2-3 support engineers
• Provide support to business users
• Strong troubleshooting skills required
• Communicate effectively with business users
• Learn skills for different technology platforms
• Report updates and flag potential blockers
• Translate business needs into effective solutions
• Provide KPIs and SLA reports
• Understand request tracking and ticketing systems
• Provide L2 support for collaboration tools

Requirements

• Experience with Microsoft SharePoint
• Experience in Microsoft SharePoint App Development
• Familiarity with collaboration tools
• Strong communication skills
• Ability to learn new technologies
• Experience in support roles
• Understanding of KPIs and SLAs
• Experience with ticketing systems
• Ability to work remotely
• Team management experience

Benefits

• Dynamic and non-hierarchical work culture
• Opportunity to work with a global team
• Professional growth opportunities
• Flexible working environment
• Access to various collaboration tools
• Supportive team structure
• Engaging projects
• Work-life balance
• Innovative work environment
• Competitive compensation