Enterprise Customer Success Manager - Remote

Overview

We are seeking an experienced and dynamic Enterprise Customer Success Manager to join our growing team. In this role, you will be the primary point of contact for our key accounts, ensuring their success and satisfaction with Nabla.

In Short

• Develop and maintain strong relationships with key enterprise accounts.
• Lead the onboarding process for new customers.
• Monitor account health and performance metrics.
• Collaborate with the sales team for customer expansion.
• Gather and analyze customer feedback.
• Advocate for customer needs within the company.
• Shape the product roadmap based on customer feedback.
• 5+ years of experience in customer success or account management.
• Strong understanding of the healthcare industry.
• Excellent interpersonal and communication skills.

Requirements

• 5+ years of experience in customer success, account management, or a related role.
• Strong understanding of the healthcare industry.
• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving skills.
• Ability to quickly learn and understand complex technical products.
• Experience with EHR integration is a plus.
• Ability to thrive in a fast-paced, dynamic startup environment.

Benefits

• Join a team of excellence-driven individuals.
• Focus on improving healthcare experiences.
• Engage with clinicians to enhance product offerings.
• Participate in team activities and wellness programs.
• Work in a diverse and inclusive environment.