Customer Success Manager - Remote

Overview

Enclave Events is an industry leader in organizing innovative events and delivering exceptional experiences to our clients. We are expanding our presence in Asia and are on the lookout for a dedicated Customer Relationship Manager/Customer Success Manager to join our dynamic team.

In Short

• Develop and maintain strong, trusting relationships with clients to ensure their success and satisfaction with our services.
• Coordinate regular client check-ins to proactively address needs and identify opportunities for increased engagement.
• Facilitate smooth renewals of client contracts by ensuring value realization and ROI from our event services.
• Work collaboratively with cross-functional teams to deliver tailored solutions that align with client goals.
• Act as the primary point of contact for client inquiries, troubleshooting issues, and providing timely solutions.
• Identify growth opportunities within existing client accounts to promote client retention and business expansion.
• Gather client feedback to contribute to the continuous improvement of our service offerings.

Requirements

• Proven experience in customer relationship management or client success roles.
• Excellent communication and interpersonal skills with a focus on client outcomes.
• Strong problem-solving skills and the ability to think strategically and execute tactically.
• Familiarity with CRM software and customer success tools.
• Aptitude for working independently in a remote environment while being an effective team player.

Benefits

• Competitive compensation package combined with a comprehensive benefits package.
• Opportunities for career progression within a fast-growing global company.
• Engagement in challenging and diverse projects within the events industry.
• Regular professional development and upskilling opportunities.
• Access to a collaborative network of industry professionals and thought leaders.