Patient Experience Representative - Remote

Overview

The Patient Experience Representative will be a key point of contact for patients, guiding them through scheduling, support, and follow-up with a focus on providing exceptional patient experiences.

In Short

• Handle inbound and outbound calls to schedule health visits and provide patient support.
• Educate patients and caregivers on program benefits and answer questions.
• Conduct reminder calls and assist with after-care requests.
• Accurately document each interaction in the referral system.
• Collaborate with clinical teams to ensure smooth care coordination.

Requirements

• 12 months of call center or phone-based customer service experience.
• Experience in healthcare, telehealth, or medical scheduling preferred.
• Excellent communication, active listening, and multitasking skills.
• Comfortable navigating multiple systems and data entry while on calls.
• High school diploma or GED required.
• Reliable high-speed internet and a private workspace.

Benefits

• Fully remote - work from anywhere in the U.S.
• Unlimited vacation after 90 days.
• Choice of 6 Aetna Medical Plans after 1 month.
• Dental & Vision coverage.
• 401(k) Plan.
• Company-provided laptop & accessories.
• Mission-driven culture focused on growth, collaboration, and patient care.