Patient Experience Service Representative - Remote

Overview

The Patient Experience Service Representative at Midi Health plays a crucial role in bridging the gap between patients and clinicians, ensuring a seamless patient experience in a digital-first healthcare environment.

In Short

• Serve as the first point of contact for patients, providing exceptional care.
• Manage high volumes of patient support calls.
• Resolve escalated patient concerns with compassion and professionalism.
• Document patient interactions in Zendesk and EHR systems.
• Act as a patient advocate across departments.
• Identify areas for patient experience improvement.
• Maintain patient confidentiality.
• Embody core values of compassion and integrity.

Requirements

• 5+ years in a patient-facing role.
• 2+ years using Zendesk or similar software.
• 2+ years using Athena or similar EHR systems.
• 2+ years using Google Workspace.
• Strong communication skills.
• Experience handling escalated patient concerns.
• Strong critical thinking and judgment skills.
• Must have a quiet home workspace and reliable internet.
• Bilingual skills are a plus.

Benefits

• Compensation based on experience.
• Opportunity to join a mission-driven healthcare startup.
• Health, dental, and paid time off benefits.
• 100% remote work environment.