Customer Service (Billing & Technical) Representative - Remote

Overview

The Customer Service (Technical & Billing) team currently has a vacancy for a Tier 1 Technical & Billing Support Agent who will be responsible for providing customer support – that includes information sharing and resolving technical and billing related queries.

In Short

• Responsible for customer interactions that result in resolved technical, billing and account queries.
• Identify and understand customer needs.
• Provide solutions to technical and account management queries.
• Resolve customers’ queries, and complaints and manage objections effectively to increase customer satisfaction.
• Deliver exceptional service to customers in all interactions.
• Diligently execute escalations beyond 1st line support.
• Record accurate summaries of customer interactions in the company business system.
• Utilise all available tools and resources to resolve customer queries completely.

Requirements

• Call Centre experience.
• Technical Support skills.
• Proficiency in MS Office Suite.
• Strong conflict resolution abilities.
• Technical literacy.
• Analytical skills.
• Strong written/verbal communication skills.
• Customer service focus.
• Assertiveness and tact.
• Attention to detail.

Benefits

• Opportunity to work in a dynamic team environment.
• Gain experience in technical and billing support.
• Develop strong communication and analytical skills.
• Possibility for career advancement within the company.