Virtual Tele Chat Support Representative - Remote

Overview

We are seeking a Virtual Tele Chat Support representative to provide exceptional customer service through virtual chat support. The ideal candidate will have excellent communication skills and the ability to multitask in a fast-paced environment. This role plays a crucial part in ensuring customer satisfaction and retention.

In Short

• Respond to customer inquiries and resolve issues via virtual chat
• Provide product information and support to customers
• Escalate complex issues to appropriate teams for resolution
• Maintain accurate records of customer interactions
• Assist with customer feedback collection and analysis

Requirements

• High school diploma or equivalent
• Proven customer service experience
• Excellent written and verbal communication skills
• Ability to multitask and prioritize tasks effectively
• Proficiency in typing and computer skills
• Experience with virtual chat support tools is a plus

Benefits

• Competitive salary with opportunities for overtime
• Health, dental, and vision insurance options
• 401(k) retirement plan with company match
• Paid time off, including vacation and sick leave
• Flexible working hours to support work-life balance