Cross-Functional Support Consultant (Mandarin) - Remote

Overview

Are you passionate about bridging the gap between cutting-edge technology and client success? We’re on the lookout for a dynamic and driven Cross-Functional Support Consultant (Mandarin) to join our vibrant team! In this exciting role, you'll be the vital link that ensures seamless communication and support across multiple departments while delivering exceptional service to our Mandarin-speaking clients. You’ll work at the forefront of innovation, collaborating with diverse teams to solve complex problems, optimize customer experiences, and contribute to the growth of our global operations. If you're a proactive problem-solver with a strong command of Mandarin and a flair for delivering results, this is the opportunity to make a real impact in an ever-evolving industry!

In Short

• To provide efficient support to the China Corridor customers
• Create accurate orders for China Corridor customers
• Assist with resolving customer queries within the China Corridor
• Verify documentation and information supplied by China Corridor customers when signing up for new accounts
• Process Zendesk verification requests
• Make inbound and outbound calls to China Corridor customers to conduct security checks
• Onboard customers timeously
• Provide support to the agent consultants for the China Corridor
• Escalate unresolved issues to Team Leader or relevant department
• Manage own professional and self-development

Requirements

• Grade 12 or equivalent (Essential)
• Degree/Diploma (desirable)
• Mukuru customer support training course
• Understanding and speaking of English and Mandarin (Essential)
• 1 years Customer Service Consultant experience (Essential)
• Verifications experience (Desirable)
• Knowledge of money transfer procedures
• Knowledge of FICA regulations

Benefits

• Opportunity to work in a dynamic and innovative environment
• Work from home flexibility
• Professional development opportunities
• Diverse and inclusive workplace