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Programme Manager – Aftersales - Remote

Posted 23 hours ago
Project Management
Full Time
Worldwide
£50,000 - £55,000/year

Overview

MSX International is looking for a Programme Manager – Aftersales to oversee the operational delivery of key aftersales programmes for leading automotive brands, including Ford and Stellantis. This role is ideal for a proactive leader with automotive aftersales experience, who excels at managing teams, driving programme success, and fostering strong client relationships.

In Short

  • Operational Management: Leading teams to meet programme KPIs and objectives.
  • Client Liaison: Acting as the main point of contact for business owners and ensuring seamless communication.
  • Performance Monitoring: Overseeing team activities to maximise efficiency and results.
  • Business Development: Identifying new opportunities for growth and programme improvements.
  • Process Improvement: Conducting in-depth business reviews, creating action plans, and implementing strategic changes.
  • Programme Oversight: Managing compliance, forecasting, invoicing, recruitment, and team performance.
  • Stakeholder Engagement: Chairing programme review meetings and reporting on key performance insights.

Requirements

  • Automotive aftersales experience in both service and parts (Essential)
  • Project management and people management experience
  • Proven ability to manage multiple projects simultaneously
  • Business development experience
  • Coaching experience (Advantageous)
  • Strong understanding of aftersales & customer retention within dealer networks
  • Proficiency in Microsoft Office (Excel, PowerPoint, Word, Visio, Project)
  • Excellent leadership, problem-solving, and analytical skills
  • Ability to influence, negotiate, and communicate effectively at all levels
  • Strong commercial acumen with a strategic mindset
  • Comfortable conducting high-level management meetings and presenting data-driven insights

Benefits

  • Salary: £50,000 - £55,000 DOE
  • Bonus: Up to £5,000 per year
  • Company Car
  • Annual Leave: 25 days + bank holidays
  • Pension Plan: Company contributory scheme
  • Healthcare: Cashback scheme
  • Life Assurance
  • Car Salary Exchange Scheme
  • Exclusive Discounts: Everyday purchases and car purchases
MSX International logo

MSX International

MSX International has been a trusted partner to leading automotive brands for over 25 years, providing support in transforming businesses and managing operations in areas such as Customer Experience, Repair Optimization, Learning, and Insights. With a workforce of over 5,000 employees across more than 80 countries, the company combines deep industry expertise with innovative technology solutions to help automotive clients enhance revenue, reduce costs, and improve operational efficiency and customer satisfaction. MSX International is dedicated to helping its clients achieve their full potential and aims to be their global partner of choice.

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