Programme Manager – Aftersales - Remote

Overview

MSX International is looking for a Programme Manager – Aftersales to oversee the operational delivery of key aftersales programmes for leading automotive brands, including Ford and Stellantis. This role is ideal for a proactive leader with automotive aftersales experience, who excels at managing teams, driving programme success, and fostering strong client relationships.

In Short

• Operational Management: Leading teams to meet programme KPIs and objectives.
• Client Liaison: Acting as the main point of contact for business owners and ensuring seamless communication.
• Performance Monitoring: Overseeing team activities to maximise efficiency and results.
• Business Development: Identifying new opportunities for growth and programme improvements.
• Process Improvement: Conducting in-depth business reviews, creating action plans, and implementing strategic changes.
• Programme Oversight: Managing compliance, forecasting, invoicing, recruitment, and team performance.
• Stakeholder Engagement: Chairing programme review meetings and reporting on key performance insights.

Requirements

• Automotive aftersales experience in both service and parts (Essential)
• Project management and people management experience
• Proven ability to manage multiple projects simultaneously
• Business development experience
• Coaching experience (Advantageous)
• Strong understanding of aftersales & customer retention within dealer networks
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Visio, Project)
• Excellent leadership, problem-solving, and analytical skills
• Ability to influence, negotiate, and communicate effectively at all levels
• Strong commercial acumen with a strategic mindset
• Comfortable conducting high-level management meetings and presenting data-driven insights

Benefits

• Salary: £50,000 - £55,000 DOE
• Bonus: Up to £5,000 per year
• Company Car
• Annual Leave: 25 days + bank holidays
• Pension Plan: Company contributory scheme
• Healthcare: Cashback scheme
• Life Assurance
• Car Salary Exchange Scheme
• Exclusive Discounts: Everyday purchases and car purchases