Automotive Operations Specialist - Remote

Overview

The Automotive Operations Specialist will evaluate dealer operations, identify inefficiencies, and recommend improvements while coaching dealer staff on sales and customer service standards.

In Short

• Evaluate dealer operations for performance improvement.
• Coach dealer staff on sales techniques and customer service.
• Monitor dealer progress and provide ongoing support.
• Document actions and recommend best practices.
• Track performance metrics and identify areas for improvement.
• Collaborate with management on action plans.
• 80% travel required for on-site evaluations.
• Ability to work from home or remote location.
• Receive ongoing support from team leaders.
• Equal Employment Opportunity Employer.

Requirements

• Experience in dealer or aftermarket automotive service operations.
• Strong coaching and mentoring skills.
• Excellent analytical skills for performance evaluation.
• Strong communication and interpersonal skills.
• Ability to travel to dealer locations.
• Knowledge of dealer operations and business objectives.
• Experience implementing customer service best practices.
• Ability to work independently and manage priorities.
• Ability to influence sales personnel and technicians.
• Bachelor's Degree preferred.

Benefits

• Ongoing support and coaching from team leaders.
• Opportunity for career development.
• Flexible working conditions with remote options.