Electric Vehicle Aftersales Consultant with Norwegian - Remote

Overview

As a smart Electric Vehicle Aftersales Consultant, you will be the first contact for smart authorized service partners in aftersales topics—supporting retailers with technical inquiries, warranty assessments, and systems support.

In Short

• Provide accurate technical advice and solutions via ticketing systems or other communication platforms.
• Manage enquiries with full ownership, ensuring resolution or escalation within defined lead times.
• Analyze retailer requests and identify key technical or diagnostic issues.
• Deliver precise technical assistance to support retailers in resolving concerns.
• Assess and follow up on retailer warranty claims and pre-authorizations.
• Respond to smart workshop process inquiries from retailers.
• Manage user access for smart aftersales systems.
• Flexible working environment with work from home days.
• Competitive salary and bonus package.
• Regular training and access to global career opportunities.

Requirements

• Bachelor’s or Master’s degree in automotive, engineering, or electrical fields.
• 2-5 years experience in technical support, warranty assessment, or related fields.
• Fluent in Norwegian and advanced English (written and spoken).
• Strong diagnostic and analytical skills.
• Experience with electric vehicle platforms is advantageous.

Benefits

• Private health insurance.
• Global career development opportunities.
• Regular social events.
• A professional but relaxed working environment.