Automotive Operations Specialist - Remote

Overview

The Automotive Operations Specialist will evaluate current dealer fixed operations, identify inefficiencies, and recommend areas for performance improvement while coaching dealer staff on sales techniques and customer service standards.

In Short

• Evaluate dealer operations for inefficiencies and performance improvement.
• Coach dealer staff on sales techniques and customer service standards.
• Monitor dealer progress and provide ongoing feedback.
• Document actions taken and provide recommendations.
• Implement best practices in customer service and sales.
• Track and report key performance metrics.
• Collaborate with dealership management for continuous improvement.
• 80% travel required.
• Ability to work from home office or remote location.
• Receive ongoing support and coaching from team leaders.

Requirements

• Experience in dealer or aftermarket automotive service operations.
• Strong coaching and mentoring skills.
• Excellent analytical skills.
• Strong communication and interpersonal skills.
• Ability to travel to dealer locations.
• Knowledge of dealer fixed operations.
• Experience with customer service best practices.
• Ability to work independently and manage priorities.
• Proficiency with PC applications in a Windows environment.
• Bachelor's Degree preferred.

Benefits

• Ongoing support and coaching from team leaders.
• Opportunities for professional development.
• Flexible working arrangements.
• Competitive salary based on experience.
• Diverse and inclusive work environment.